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Privacy Policy
WPG Physiotherapy Group
Last Updated: October 14, 2026
1. Our Commitment to Your Privacy
WPG Physiotherapy Group is committed to protecting the privacy, confidentiality, and security of your personal information and personal health information.
As a physiotherapy clinic located in Winnipeg, Manitoba, we handle personal information and personal health information in accordance with applicable privacy legislation, including Manitoba's Personal Health Information Act (PHIA), where applicable.
This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and how you may request access to or correction of your information.
2. Information We Collect
We may collect personal information and personal health information necessary to respond to inquiries, manage appointments, provide physiotherapy services, and operate our clinic. This may include:
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Personal information: Your name, address, telephone number, email address, and other contact details.
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Website appointment requests: Your preferred appointment date and time, availability, area of concern, and any information you choose to include in the optional message field.
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Personal health information: Information relevant to your care and areas of concern created or obtained during your physiotherapy care.
We aim to collect only the information reasonably necessary for the purpose for which it is needed.
3. How We Use Your Information
We may use your information for the following purposes:
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To respond to inquiries and appointment requests.
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To schedule and manage appointments.
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To provide physiotherapy services and document your care.
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To communicate with you about appointments, treatment, and clinic-related matters.
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To coordinate care with other healthcare providers when appropriate and authorized.
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To meet applicable legal, professional, regulatory, and recordkeeping requirements.
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To support clinic administration and quality improvement where permitted by law.
We will not use your personal health information for unrelated purposes unless you have provided the required consent or the use is otherwise permitted or required by law.
4. Consent to Collect, Use, and Disclose Information
We obtain consent for the collection, use, and disclosure of personal health information as required by applicable law.
Consent must be informed and relate to the intended purpose. Depending on the circumstances, consent may be express or implied where permitted by law.
We will explain the purpose of collecting your information when required. You may withdraw or change your consent, subject to legal, professional, and recordkeeping obligations. Withdrawing consent may affect our ability to provide certain services or complete particular administrative processes.
Where consent is required, we will not disclose your personal health information without the appropriate authorization unless the disclosure is otherwise permitted or required by law.
5. Disclosure of Your Information
We treat your personal health information as confidential. We may disclose information, as appropriate and permitted by law, in the following circumstances:
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Service providers: When third parties assist with clinic operations, such as appointment management, electronic records, billing, or information technology, subject to appropriate privacy and security arrangements.
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Legal or regulatory authorities: When disclosure is required or permitted by applicable law.
We limit the information disclosed to what is necessary for the applicable purpose, where required by law.
6. How We Protect Your Information
WPG Physiotherapy Group takes reasonable administrative, physical, and technological measures to protect personal information and personal health information against loss, theft, unauthorized access, use, modification, and disclosure.
These measures may include:
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Restricting access to patient records to authorized individuals who need the information to perform their duties.
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Using appropriate safeguards for electronic systems and records.
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Securing paper records and confidential documents.
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Taking care when communicating or sharing information with patients and authorized third parties.
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Following appropriate procedures for retaining and disposing of confidential information.
No method of storing or transmitting information is completely risk-free. We take reasonable steps to safeguard your information while recognizing that absolute security cannot be guaranteed.
7. Website and Online Appointment Requests
Our website, www.wpgphysiotherapy.com, allows visitors to contact us and submit appointment requests.
The website form collects contact details and scheduling preferences, including your name, address, email address, telephone number, preferred appointment date and time, availability, and area of concern. You may also provide an optional message.
The area of concern helps us understand the reason for your appointment request. We do not ask you to provide your medical history through this website form.
We use the information submitted through the form to respond to inquiries and coordinate appointment scheduling. Information submitted through this form is not used to submit insurance claims. Insurance billing and claims are handled separately using relevant information maintained in our clinic's practice management system.
Submitting an appointment request does not confirm a booking. Our clinic will contact you to confirm appointment availability.
Please avoid including detailed medical information or other sensitive personal information in the optional message field. If additional health information is needed for your care, it may be collected separately through the appropriate clinical process.
Our website and online services may use third-party platforms. Their collection and handling of information may also be governed by their own privacy policies and practices.
8. Accessing or Correcting Your Information
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You may request access to your personal health information held by WPG Physiotherapy Group, subject to applicable legal requirements and exceptions.
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You may also request a correction if you believe information in your record is inaccurate or incomplete. Requests may need to be submitted in writing.
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To request access to or correction of your information, please contact our clinic using the details provided below. We may need to verify your identity before processing your request.
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We will review and respond to requests in accordance with applicable legislation. Certain information may be withheld where the law permits or requires it.
9. Retention and Disposal of Records
We retain personal information and personal health information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, professional, regulatory, and recordkeeping requirements.
When information is no longer required, it will be securely disposed of or destroyed in accordance with applicable requirements and our record-management practices.
10. Privacy Concerns and Complaints
If you have questions or concerns about how your personal information or personal health information is collected, used, disclosed, or protected, please contact WPG Physiotherapy Group.
We will review your concern and take appropriate steps to address it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.
The most recent version will be published on our website with the updated effective date or last-updated date.
12. Contact Us
If you have questions about this Privacy Policy or wish to request access to or correction of your information, please contact us:
WPG Physiotherapy Group
Located within The Minor Illness & Injury Clinic
102-1001 Corydon Avenue
Winnipeg, Manitoba R3M 0B6
Canada
Phone: (431) 804-4646
Email: winnipegphysio1@gmail.com
Website: www.wpgphysiotherapy.com
We are committed to respecting your privacy and handling your information responsibly.